Technology
Hackney Builds Digital Infrastructure Beyond London's Tech Elite
While London's Silicon Roundabout draws global investment, Hackney is quietly building a resilient, inclusive digital infrastructure for all residents.
How we reported this
In a city defined by its proximity to the capital’s high-growth tech corridor, Hackney Council is countering the digital divide by treating internet proficiency as a fundamental utility. Rather than leaving residents to contend with the rapid evolution of digital tools on their own, the local authority has instituted a comprehensive suite of support services. These range from structured, free IT courses to specialized, one-to-one assistance, ensuring that the borough’s digital ecosystem extends beyond the corporate offices of Shoreditch.
Equipping the Community
Access to technology is no longer optional, and Hackney’s response is rooted in local accessibility. Residents looking to gain practical skills can enroll in free, funded digital training through Platform Training, which delivers courses specifically for residents aged 19 and older via local government support (https://hackney.gov.uk/digital-skills/). These programs cover everything from basic software usage to more advanced digital tools, designed to accommodate varying levels of experience (https://hackney.gov.uk/digital-skills/).
For those who prefer a more personalized approach, the council has established a digital helpline at 020 3383 0111 specifically for residents over 50. This service provides device support and offers the opportunity to request a “digital buddy”-often a student volunteer or apprentice-who can offer one-to-one guidance over the phone. These initiatives are bolstered by Age UK East London, which pairs older residents with trained volunteers for weekly telephone or Zoom support to build digital confidence. Additionally, Age UK City of London facilitates drop-in sessions at the Barbican Library, providing a physical space for troubleshooting and connectivity (https://www.homerton.nhs.uk/digital-inclusion-team/).
Public Access and Support Infrastructure
The library remains a central pillar of this strategy. Hackney libraries provide free public computers and WiFi access for any resident holding a library account. To manage demand and ensure availability, the council offers one-hour computer booking slots, allowing residents a dedicated window to access the internet, apply for jobs, or manage personal affairs online (https://hackney.gov.uk/internet-and-computers/).
Residents seeking to navigate these services should visit the official council digital skills portal at https://hackney.gov.uk/digital-skills/ to view current course listings. Whether through the structured Zoom tutorials provided by the council or the direct, human-led support of a digital buddy, the borough’s strategy is clearly focused on ensuring that every resident has the tools required to engage with a digital-first world.